Refund policy

Returns & Refunds

Damages & Order Inspection Please inspect the packaging of your items upon arrival. If you notice any visible damage, make a note of it with the delivery driver when signing for the package. If your item arrives damaged, please take clear photos of the damage and email them to support@synterraliving.com as soon as possible so our team can process an insurance claim on your behalf and arrange a replacement.

Cancellations

  • Within 48 Hours: Orders can be canceled free of charge within 48 hours of placing your order, provided the item has not already shipped.

  • After 48 Hours: Any order canceled after 48 hours is subject to a $20 administration fee, regardless of whether the order has shipped.

Returns & Processing

  • Return Shipping: If your order has already shipped, you (the buyer) will be responsible for all actual return shipping costs.

  • Refund Issuance: Once your returned item is received and inspected, refunds will be credited back to the original credit card or payment method used when placing your order.